Frequently Asked Questions – Whimsy + Wellness

Frequently Asked Questions

Choosing your Crystals

You’re probably already familiar with the amazing things oils can do! Many people believe in the healing energies of crystals. Humans are made up of energies that are constantly changing based on our moods, behaviors, and even our surroundings. Crystals also give off energy, but because of their crystalline structure, their energy is constant. It doesn't change like ours. Because of this, they can help us rebalance our own energies. If you are unsure of crystals- I like to say that if just looking at the crystals makes you smile because they are beautiful, then they are working!

Many believe you'll be drawn to the crystal your body needs simply by looking at or holding the crystal. The crystal you feel most attracted to is the crystal you need. A quick Google search on that stone will bring up the energy it holds, along with its specific benefits, or, use our guide below! You can also work backwards by researching crystals first and then choosing one that best matches your "symptoms". If I was struggling with worry or fear, for example, I might look for an amazonite crystal. If I wanted to increase focus and concentration, I might set a ruby in my office where I work most often.

I hand choose 95% of the crystals we use in person at gem and mineral shows around the United States. I believe it is so important to see them in person, to talk with the people that visit the mines directly, to hear the stories behind the crystals. This allows me to choose only high quality crystals and to support the miners directly.

Visit our tutorials page for instructions.

Choosing your Roller Bottles

Our rollers are made with an amazing manufacturer in China. We have worked with this same manufacturer for over 3 years which allows us to have a great relationship and ensure the high quality we expect. We get all of our products shipped to our home (our garage is definitely not for our cars anymore 😂) and then we hand check every single bottle, cap, gem top and more for any defects before we pack them into sets for you!

The actual roller ball itself is either made from glass (I know it looks like plastic, but I promise its glass! And they are amazing!) or from a genuine gemstone. Choosing a gemstone top instead of glass is personal preference. Gemstone roller tops are a great way to get the benefits of using a gemstone alongside your oils! They are also like, really pretty 💁🏻‍♀️And remember, if the beauty of the gemstone makes you smile when you use it, isn’t it worth it?

Yes! You can use all of our glass roller tops and gemstone roller tops on any of our 5ml or 10ml rollers!

We offer 5ml and 10ml roller bottles.

Visit our tutorials page for instructions.

Placing your Order

We offer a FREE shipping discount with orders over $150 with the code: YAYFREE150

We don’t do sales often- typically only 2-3 times a year: during Black Friday, in late spring and in summer. We do our best to restock products that are in high demand, but aren’t always able to. The best way to keep up to date on restocks and launches is to subscribe to our emails or texts and follow us on Instagram.

We want you to LOVE everything from our shop! If you want to return or exchange something, just send us an email to with the details on your order and why you want to return or exchange it and we will help!

Yes we do! You can find them here. They will be emailed within a few hours and contain a unique code the recipient can enter at checkout. They never expire and can be used on anything in our shop!


We do! Just add the items you want to your cart and before checkout it will give you a shipping estimate. Please note additional custom duty and charges may apply and these are not covered in the postage fee, but are the responsibility of the recipient. For specifics, contact the local customs office for the destination of the package. Customs issues and regulations are outside the control of the United States Postal Service®. We are now no longer shipping to the UK.

Your order ships via United States Postal Service and all orders come with tracking which will be emailed to you when we are prepping your order! If you don’t see your order moving, please wait 2 business days to see if it has updated. Your order is probably being packaged and hasn’t hit the mail stream quite yet!

We do our best to ship all orders within 1-2 business days! During high volume times (sales, restocks, launches etc) It may take up to 5 business days to ship your order. See the options below for how long they will be in the mail before they reach you!

USPS First Class Mail (any order under 1 pound are eligible to ship this way) takes 3-5 business days to arrive to you.

USPS Priority Mail (all orders over 1 pound, or if you choose this method at checkout) takes 1-3 business days to get to you.

USPS Priority Mail Express (you can choose this method at checkout) takes 1-3 business days to get to you and is guaranteed, so if it doesn’t make it by the date it’s scheduled, you can get some of your money back from shipping! Email us and we can help with this process

Oh no! We are so sorry to hear this! The first step is to contact USPS here. Then let us know what they say and we can assist from there!